Creative Media Group

Return Policy

What are the reasons I can return a title for?
You may return your purchase if it meets any of the following criteria:
Requests for a Return Merchandise Authorization (RMA) for any other reasons than those listed above will not be accepted.

How much time do I have to contact Creative Media Group about returning my purchase?
We will issue a RMA to you if you contact us within 2 weeks from the date that you received your shipment.

What if I send in a title without an RMA?
Any returns sent to Creative Media Group without receiving a prior RMA will be returned to the sender unopened.

Where do I send returns?

Send your returns to:

Creative Media Group
P.O. Box 41267
Houston, Texas  77241-1267

We recommend that you use a traceable method of shipping when you send us your return.  Creative Media Group will not be responsible for returns lost during delivery if you do not use a traceable method to ship your return.

What if my DVD will not work in my DVD player?

Should your DVD player not properly play a DVD we send you, please contact our Customer Service department and we will issue an RMA to you. Once you have returned the DVD, we will ship you out a copy of the same title on VHS at no additional charge. If there is no VHS version of that title available, we will refund your money once we have received the returned DVD.