What are the reasons I can return a title for?
You may return your purchase if it meets any of the following criteria:
- We sent you the wrong title
- The DVD or tape you received is physically defective
- The content is substantially different from what was advertised
- The DVD will not play in your DVD player
Requests for a Return Merchandise Authorization (RMA) for any other reasons
than those listed above will not be accepted.
How much time do I have to contact Creative Media
Group about returning my purchase?
We will issue a RMA to you if you contact us within 2 weeks from the date
that you received your shipment.
What if I send in a title without an RMA?
Any returns sent to Creative Media Group without receiving a prior RMA will
be returned to the sender unopened.
Where do I send returns?
Send your returns to:
Creative Media Group
P.O. Box 41267
Houston, Texas 77241-1267
We recommend that you use a traceable method of shipping when you send
us your return. Creative Media Group will not be responsible for returns
lost during delivery if you do not use a traceable method to ship your return.
What if my DVD will not work in my DVD player?
Should your DVD player not properly play a DVD we send you, please contact
our Customer Service department and we will issue an RMA to you. Once you
have returned the DVD, we will ship you out a copy of the same title on VHS
at no additional charge. If there is no VHS version of that title available,
we will refund your money once we have received the returned DVD.